1. Please ensure your TM unifi Plus Box has a stable internet connection
2. Please make sure you’ve entered your unifi id correctly. You may check your unifi id through myunifi app or your unifi bill.
3. If the problem persists, please contact the TM help center by dialing “100” to further verify your unifi id.

Here are some common fixes for any issues with the app:

1.  Check the Internet connection
2.  Restart the MySing app
3.  Logout and re-login
4.  Make sure the app is up-to-date
5.  Close any other apps you’re not using
6.  Reinstall the app

Reinstalling the app fixes many common issues and ensures the app was updated to the newest version.

In MySing, testing is undergoing quite often in which improvements and new features will be launched from time to time. This indicates that you may experience some differences with other users, or getting new features for trial purposes within a certain period. Please keep your MySing app updated to avoid missing any newly launched feature.

Here are some common fixes if the app appears to be playing but the audio is unable to hear.

• Make sure your device’s sound or volume settings are not in mute.
•  You may test this by playing audio from apps other than MySing.

•  Make sure the audio cable for your device is connected correctly.

Unfortunately, our database does not contain all songs worldwide, but we do have songs from different eras and countries. As permissions from the respective right holders are required, we will be adding new songs from time to time, hence the song that you are looking for may be appearing (reappearing) soon in the app.

Click “Song” or “Singer” on Home page, go to search bar and type a song’s / singer’s name without spacing, the search results will show in the column on your right (e.g. To search Siti Nurhaliza, type “Sitinurhaliza”).

OR 

Type the song’s / singer’s name initial (e.g. To search Siti Nurhaliza, type “SN” in singer page’s search bar).

Space is not required when you are searching the song / singer name (e.g. Just type “SitiNurhaliza” when you want to search for Siti Nurhaliza) in order to make typing easier.

This is because you have not added any songs into your favourite list yet. The favourite list in the homepage eases users to manage and save their own favourite songs in one list with easy access.

To add song into favourite list: 

Press the “Favourite” button beside the song. The selected song will be added into your favourite list. Then, you can easily access the song when you are on the home page. 

To delete songs in favourite list:

Press the “Delete” button beside the song. The selected song will be removed from your favourite list. Please be aware that the song will only be removed from your favourite list, you may add back the song to your favourite list anytime.

Recording Labels often produce different version of music videos (MV) for karaoke versions and official versions for the same song. Thus, you may find that the karaoke MV is different from their official MV. In the MySing application we will only provide the karaoke version of the song.

 All MVs in MySing are provided by music companies which some of the MVs were produced especially for oldies songs MV, hence some MVs are only available with lower resolution.